Privacy Policy

NOTICE: Please read this Privacy Policy carefully, as it provides important information about how and why we collect, use, store, and share your personal information. It also outlines the rights you may exercise regarding your personal information and how you can contact us with questions or concerns.

This Privacy Policy is legally binding. By visiting, viewing, or using this website and/or booking a stay, submitting an inquiry, or using any service from Quilly’s RV Parks, you agree to be bound by this Privacy Policy.

Your privacy is important to Quilly’s RV Parks (“Company,” “we,” “us,” or “our”). This Privacy Policy applies to personal information we collect when you interact with us through our website, booking systems, email, phone, text message, social media, or in person.

The term “you” refers to any visitor, guest, customer, or user of our website or services.

INFORMATION WE COLLECT AND HOW WE COLLECT IT

Information You Provide

We collect information you provide directly to us, including when you:

• Book a reservation
• Submit an inquiry form
• Call, email, or text us
• Sign up for updates or promotions
• Participate in surveys or promotions
• Leave reviews or feedback

Examples of information we may collect include:

• First and last name
• Phone number
• Email address
• Mailing address
• Billing address
• Payment information
• RV or vehicle details (if required for booking)
• Reservation history
• Any other information you voluntarily provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information such as:

• IP address
• Browser type and version
• Device type
• Pages visited
• Time and date of visit
• Referring website
• Website interaction data

Information from Third Parties

We may receive information from:

• Online booking platforms
• Payment processors
• Marketing service providers
• Social media platforms
• Analytics providers

PURPOSES FOR COLLECTING INFORMATION

We may use your personal information to:

• Process and manage reservations
• Communicate about your stay
• Send confirmations and updates
• Provide customer service
• Improve our website and services
• Send marketing communications (if you opt in)
• Prevent fraud and ensure security
• Comply with legal obligations

SMS COMMUNICATIONS & CONSENT

If you provide your phone number to us, you may receive text messages related to:

• Reservation confirmations
• Booking reminders
• Important park updates
• Account notifications
• Promotional offers (if you opt in)

By providing your phone number and opting in, you consent to receive SMS messages from Quilly’s RV Parks. Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at:

📧 management@quillysrvparks.com
📞 (504) 784-5597

We do not sell or share your phone number with third parties for their marketing purposes.

THIRD PARTIES WE SHARE INFORMATION WITH

We may share your personal information with:

• Payment processors
• Reservation and booking platforms
• Website hosting providers
• Email marketing providers
• SMS communication providers
• Analytics providers
• Professional advisors (accountants, attorneys, etc.)
• Government agencies when required by law

We do not sell, rent, or trade your personal information.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and support marketing efforts.

Cookies may collect:

• IP address
• Browser information
• Device identifiers
• Pages visited
• Interaction data

You may disable cookies through your browser settings; however, doing so may impact website functionality.

By continuing to use our website, you consent to our use of cookies as described in this Privacy Policy.

ANALYTICS SERVICES

We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors use our website.

Google Analytics may collect information such as:

• Pages visited
• Time spent on pages
• Browser type
• Device type
• IP address (which may be anonymized)

This data helps us improve website performance, guest experience, and marketing efforts.

Google may use collected data to contextualize and personalize ads within its advertising network. You can learn more about how Google uses data here:

https://policies.google.com/privacy

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

YOUR RIGHTS

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information (subject to legal requirements)
• Withdraw consent for marketing communications

To exercise any of these rights, contact us using the information below.

DATA RETENTION

We retain personal information as long as necessary to:

• Fulfill reservations and services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

CHILDREN’S PRIVACY

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Any changes will be reflected by updating the “Last Updated” date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of those changes.

HOW TO CONTACT US

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us:

Quilly’s RV Parks
📧 Email: management@quillysrvparks.com
📞 Phone: (504) 784-5597